Frequently Asked Questions (FAQ)

What is a Cloud?

A Cloud is a curated bundle of complementary fragrance and body-care products, chosen around a scent family, mood or season. Each product page lists the contents and sizes, with suggestions for enjoying them together.

Are your products authentic, new and unused?

Yes. Products are sourced from reputable Canadian retailers and authorized distributors. All products are new and unused, and are inspected during curation and again before shipment.

Are you an authorized retailer?

Blush Cloud is currently an independent curator and reseller. We are not affiliated with, endorsed by or an authorized retailer of the fragrance and beauty brands featured on this website.

How do I layer a Cloud?

Follow the routine on the product page, choosing the steps and fragrance intensity you enjoy. Always follow each manufacturer’s directions. Fragrance preferences are personal, and each product can also be enjoyed on its own where appropriate.

Will sold-out Clouds return?

Some collections include seasonal or limited products. Restocks depend on availability, and a future Cloud may contain a different combination. The contents listed on each product page describe that specific bundle.

Where can I check ingredients and directions?

Ingredients, directions and warnings appear on the manufacturer’s original packaging. Please contact us before ordering if you need product information to help make your choice, especially if you have allergies or sensitivities.

Why might colours look different?

Lighting and screen settings can affect how colours appear. Please read the product description for the contents and sizes included, and contact us if you would like clarification.

Do you ship across Canada?

Yes. Standard shipping is $12 CAD, or free on orders of $120 CAD or more. Express shipping is $20 CAD where offered at checkout. Orders are typically prepared within 2–5 business days, before carrier transit time. See our Shipping Policy for details.

Do you offer local delivery?

Yes—free local delivery is available for eligible addresses in Edmonton and surrounding communities. If your address qualifies, the option will appear at checkout. Contact us if you are unsure about your area.

Can I return fragrance or personal-care products?

Fragrance, body-care and personal-care products are final sale. If an item arrives damaged or incorrect, email us within 48 hours of delivery with your order number and clear photographs of the items and packaging. We will review the issue and explain the outcome; approved claims may receive store credit at our discretion. See our Refund Policy.