Refund policy

Fragrance and personal care

All fragrance, body-care and personal-care products are final sale. We do not accept returns of opened or used items.

Damaged or incorrect items

If your order arrives damaged or contains an incorrect item, please email blushcloudca@outlook.com within 48 hours of delivery.

Include your order number, a description of the issue and clear photographs of the affected items and outer packaging. Please keep the items and packaging while we review your claim.

We aim to respond within two business days. We will review the information, let you know if anything else is needed and explain the outcome. Approved claims may receive store credit at Blush Cloud’s discretion. Please contact us before sending any items back.

Questions before ordering

If you are unsure about a scent, product or collection, please contact us before placing your order.